Wednesday, February 17, 2021, 11:00am to 12:00pm
For Cisco, AI has become an appealing technology in customer service, specifically, in the customer contact center. Contact centers handle large volumes of inbound and outbound interactions, and make interaction channels (voice, email, text messaging, social media, etc.) as efficient and optimized as possible. In this session of AI in Enterprise, Mohamed El-Geish (Director of AI, Cisco) discussed with moderator Doug Levin (Executive-in-Residence at Harvard Business School) the role of AI in customer experience, including speech recognition, natural language processing, virtual assistants, forecasting, computer vision, etc. and their applications in the enterprise.
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