Organization & Processes

Hannah Mayer. 7/2020. “AI in Enterprise: AI Product Management.” Edited by Jin H. Paik, Jenny Hoffman, and Steven Randazzo.Abstract

While there are dispersed resources to learn more about artificial intelligence, there remains a need to cultivate a community of practitioners for cyclical exposure and knowledge sharing of best practices in the enterprise. That is why Laboratory for Innovation Science at Harvard launched the AI in the Enterprise series, which exposes managers and executives to interesting applications of AI and the decisions behind developing such tools. 

Moderated by HBS Professor and co-author of Competing in the Age of AI, Karim R. Lakhani, the July virtual session featured Peter Skomoroch from DataWrangling and formerly at LinkedIn. Together, they discussed what differentiates AI product management from managing other tech products and how to adapt to the uncertainty in the AI product lifecycle.

2021 Feb 17

AI in Enterprise Series: Mohamed El-Geish (Cisco)

11:00am to 12:00pm


For Cisco, AI has become an appealing technology in customer service, specifically, in the customer contact center. Contact centers handle large volumes of inbound and outbound interactions, and make interaction channels (voice, email, text messaging, social media, etc.) as efficient and optimized as possible. In this session of AI in Enterprise,  Mohamed El-Geish (Director of AI, Cisco) discussed with moderator Doug Levin (Executive-in-Residence at Harvard Business School) the role of AI in customer experience, including speech recognition, natural language processing, virtual assistants, forecasting, computer vision, etc. and their applications in the enterprise.
 

You can also access the podcast or video recording through our Innovation Science Guide. 

 
Karim R. Lakhani, Anne-Laure Fayard, Manos Gkeredakis, and Jin Hyun Paik. 10/5/2020. “OpenIDEO (B)”. Publisher's VersionAbstract
In the midst of 2020, as the coronavirus pandemic was unfolding, OpenIDEO - an online open innovation platform focused on design-driven solutions to social issues - rapidly launched a new challenge to improve access to health information, empower communities to stay safe during the COVID-19 crisis, and inspire global leaders to communicate effectively. OpenIDEO was particularly suited to challenges which required cross-system or sector-wide collaboration due to its focus on social impact and ecosystem design, but its leadership pondered how they could continue to improve virtual collaboration and to share their insights from nearly a decade of running online challenges. Conceived as an exercise of disruptive digital innovation, OpenIDEO successfully created a strong open innovation community, but how could they sustain - or even improve - their support to community members and increase the social impact of their online challenges in the coming years?
Hannah Mayer. 10/2020. “Data Science is the New Accounting.” Edited by Jin H. Paik and Jenny Hoffman.Abstract

In the October session of the AI in Enterprise series, HBS Professor and co-author of Competing in the Age of AI, Karim R. Lakhani and Roger Magoulas (Data Science Advisor) delved into O'Reilly's most recent survey of AI adoption in larger companies. The discussion explored common risk factors, techniques, tools, as well as the data governance and data conditioning that large companies are using to build and scale their AI practices. 

 

Read Hannah Mayer's recap of the event to learn more about what senior managers in enterprises need to know about AI - particularly, if they want to adopt at scale. 

 

Hannah Mayer. 9/2020. “AI in Enterprise: In Tech We Trust.. Maybe Too Much?Edited by Jin H. Paik and Jenny Hoffman.Abstract

While there are dispersed resources to learn more about artificial intelligence, there remains a need to cultivate a community of practitioners for cyclical exposure and knowledge sharing of best practices in the enterprise. That is why Laboratory for Innovation Science at Harvard launched the AI in the Enterprise series, which exposes managers and executives to interesting applications of AI and the decisions behind developing such tools. 

In the September session of the AI in Enterprise series, HBS Professor and co-author of Competing in the Age of AI, Karim R. Lakhani spoke with Latanya Sweeney about algorithmic bias, data privacy, and the way forward for enterprises adopting AI. They explored how AI and ML can impact society in unexpected ways and what senior enterprise leaders can do to avoid negative externalities. Professor of the Practice of Government and Technology at the Harvard Kennedy School and in the Harvard Faculty of Arts and Sciences, director and founder of the Data Privacy Lab, and former Chief Technology Officer at the U.S. Federal Trade Commission, Latanya Sweeney pioneered the field known as data privacy and launched the emerging area known as algorithmic fairness.

Hannah Mayer, Jin H. Paik, Timothy DeStefano, and Jenny Hoffman. 8/2020. “From Craft to Commodity: The Evolution of AI in Pharma and Beyond”.Abstract

While there are dispersed resources to learn more about artificial intelligence, there remains a need to cultivate a community of practitioners for cyclical exposure and knowledge sharing of best practices in the enterprise. That is why Laboratory for Innovation Science at Harvard launched the AI in the Enterprise series, which exposes managers and executives to interesting applications of AI and the decisions behind developing such tools. 

Moderated by HBS Professor and co-author of Competing in the Age of AI, Karim R. Lakhani, the August virtual session featured Reza Olfati-Saber, an experienced academic researcher currently managing teams of data scientists and life scientists across the globe for Sanofi. Together, they discussed the evolution of AI in life science experimentation and how it may become the determining factor for R&D success in pharma and other industries.

2020 Jun 10

AI in Enterprise Series: "AI in Enterprise - How Do I Get Started?" with Rob May

11:00am to 12:00pm

 

Rob May ImageRECAP OF JUNE 10th EVENT
Moderated by HBS Professor and co-author of Competing in the Age of AI, Karim R. Lakhani, the most recent virtual session of the AI in Enterprise series featured Rob May, general partner at PJC, an early-stage venture capital firm, and founder of InsideAI , a premier source for information on AI, robotics and neurotechnology. Together, they discussed why we have seen a rise in interest in AI, what managers should consider when wading into the AI waters, and what steps they can take when it is time to do so. Read the event recap below for insights into how enterprises can get started with AI. 

You can also access the podcast or video recording through our Innovation Science Guide

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