Olivia studies ways to motivate and organize worker voice using open innovation approaches (e.g., innovation contests, online communities) within organizations. In her research, Olivia partners with organizations like hospitals, community health centers, NASA, and others to collect original field-site data. She uses various research methods, including field experiments, surveys, and interviews. 

In-between graduate studies, Olivia worked at Abt Associates, where she researched impacts of federal payment and delivery system reform, including the Oncology Care Model (OCM), Medicare Care Choices Model (MCCM), and Medicaid Innovation Accelerator Program (IAP), for clients like Centers for Medicare and Medicaid Services (CMS). She holds a BS in Economics from the Wharton School of Business and a BA in International Studies from the College of Arts and Sciences at the University of Pennsylvania.